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Return Process
Support ID: #RTN-A8291
Return Process Started
The renter has initiated the return of this item. Final verification is required before the rental can be completed.
RETURN INITIATED ON
Jan 7, 2025, 3:15 PM
CURRENT STATUS
AWAITING VERIFICATION
Action Required
Please verify the item condition before confirming the return. You'll be asked to capture photos and a video to confirm the item's condition.
Start Return Verification
Photos and video will be compared against the original rental condition.
Verification Requirements
- Top view photo PENDING
- Bottom view photo PENDING
- Left side photo PENDING
- Right side photo PENDING
- Front photo PENDING
- Rear photo PENDING
- Functional video PENDING
Verification must be completed to finalize the return.
Deposit Status
Deposit Amount:
€800.00
Status:
ON HOLD
Deposit will be released after successful return verification.
Chat with Renter
Coordinate return timing.
What Happens Next
1
Owner verifies item condition
Owner captures photos and video matching the original verification checklist.
2
Return confirmed in app
Both parties review and confirm the return is complete via the digital receipt.
3
Deposit released / refunded
Deposit is automatically processed to the owner or returned to the renter.
4
Rental marked as completed
Transaction summary and final receipt sent to both parties.